Privacy policy

WanderMate is a heritage and cultural travel company based in Varanasi, India. We plan and run journeys in Varanasi and plan private journeys across India and abroad. In this policy, “we” and “us” mean WanderMate, and “you” means anyone who visits wandermate.in, contacts us or travels with us.

We are responsible for the personal information described here. Our address is First Floor, B27/92-13, Durgakund Road, Jawahar Nagar Colony, Bhelupur, Varanasi, Uttar Pradesh 221005, India.

You can read this website without telling us who you are. We do not use cookies, analytics, advertising pixels or any other tracking on this site, and we do not ask you to create an account.

The site is hosted by Vercel. Like any web host, its servers keep short-lived technical logs of requests (such as IP address, browser type and the page requested) to deliver the site and keep it secure. We do not use these logs to identify you. Our fonts are served from this site, so your browser does not contact a font provider when you visit.

The trip builders and “Reserve” buttons on this site do not send anything to us by themselves. They prepare a message and open WhatsApp on your device; nothing is sent until you press send. If you write to us on WhatsApp, Instagram, by email or by phone, we receive what you choose to share, typically your name, phone number, email address, travel dates, the number of travellers and your preferences.

Those conversations also pass through the service you use (for example WhatsApp or Instagram, both run by Meta), which handles them under its own privacy policy.

To arrange your journey we may need, and will only ask for, what the trip requires:

• names, ages and contact details of the travellers;
• a government photo ID for each traveller, which hotels must record at check-in and which festival and cruise organisers may ask for, and for guests from abroad, passport and visa details that hotels are required to report;
• arrival and departure details, such as train or flight times;
• dietary needs, and any medical or accessibility needs you choose to tell us about so we can plan around them;
• payment records, such as the amount, date and reference of your advance and balance payments.

We do not collect or store card numbers on this website. Payments are made through your bank or a payment service, which processes your payment details under its own terms.

• to answer your questions and send you a quote;
• to book and deliver your journey: stays, transfers, guides, boats, entry passes and darshan;
• to keep you safe and supported during the trip, including in an emergency;
• to keep accounts and meet our legal and tax obligations;
• to send you information about future journeys, only if you have asked us to, and you can ask us to stop at any time.

We share only what each partner needs to provide your part of the journey: hotels, drivers and transport providers, guides, boat operators, and event partners such as the Akashganga festival for Dev Deepawali. We may also share information when the law requires it, for example with the authorities.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Some journeys include photographs or video of your trip, which we share with you. We will only post photographs or video in which you can be recognised, or your words as a review, on our website or social media with your permission. You can ask us to take any of them down at any time.

We keep enquiry conversations for as long as they are useful to answer you and to plan a trip you might book. We keep booking and payment records for as long as the law requires for accounts and tax, and ID copies only for as long as the trip and the related legal requirements need them. After that we delete them or make them anonymous.

Only the members of our team who are planning or running your trip can see your details, and we share with partners only what they need. No method of storing or sending information is completely secure, but we take reasonable care to protect what you give us and will tell you if a breach affects you, as the law requires.

Under India’s Digital Personal Data Protection Act, 2023, and wherever you live, you can ask us to tell you what personal information we hold about you, to correct or update it, or to delete it once we no longer need it for your trip or the law. Where we rely on your consent, you can withdraw it at any time. You can also name someone to act for you.

To use any of these rights, write to us at info@wandermate.in. We will reply within a reasonable time, and in any case within the period the law allows.

Our journeys are booked by adults. When a family travels with children, we collect the children’s details from the parent or guardian who books, and only for the trip.

This site links to other websites and apps, such as WhatsApp, Instagram and the sources in our Journal. Their privacy practices are their own; please read their policies when you use them.

If we change how we handle personal information, for example by adding an analytics tool or an online booking form, we will update this page before the change and show the new date at the top.

For any question or complaint about your personal information, contact us. We will try to resolve it quickly; if you are not satisfied, you may complain to the Data Protection Board of India.

• Email: info@wandermate.in
• WhatsApp: +91 92143 13559
• Post: WanderMate, First Floor, B27/92-13, Durgakund Road, Jawahar Nagar Colony, Bhelupur, Varanasi, Uttar Pradesh 221005, India